David is the purchasing manager of a high-end travel goods company in London, mainly responsible for purchasing luggage, backpacks, and travel accessories. He told me that the luggage industry is developing rapidly, but there are many low-quality suitcases in the market that do not meet environmental standards. As consumers’ attention to sustainable travel increases, Wayne’s company has decided to launch an eco-friendly series of luggage.

Finding luggage that is both durable and environmentally friendly has become their focus. However, many brands have failed to provide products that meet environmental standards, and some traditional suppliers have excessively high minimum order quantities, which cannot meet the needs of launching new series in small quantities. Therefore, David needs a reliable partner who can provide small batch production while reducing costs.

He found us at Add Silver, a supplier specializing in sustainable travel cases and accessories. In order to establish trust, Wayne and I arranged an online factory audit video conference to showcase our environmental certification, production capacity, and samples. Wayne is very satisfied with our solution and product quality, and has requested a quotation.

We have provided the most competitive procurement plan based on David’s needs and ensured the use of 100% recyclable materials and environmentally friendly production processes. After confirming the details, production quickly started. One week after payment, we provided samples for David to inspect. If the sample does not meet the requirements, both parties can make adjustments. We strictly control every production process to ensure that our products meet quality standards.

Although there was a slight delay in the first delivery due to the pandemic, I promptly communicated with David, tracked the logistics, and accelerated the processing. After a week of delay, the first batch of goods arrived safely.

Since then, David has established a closer working relationship with us, not only maintaining good communication in business, but also frequently exchanging small gifts and becoming friends. We always believe that successful cooperative relationships stem from trust, professionalism, shared values, and friendship.